Frequently Asked Questions
Everything you need to know about our luxury collections and services.
How can I ensure the authenticity of my Yves Salomon product?
Every Yves Salomon piece comes with a unique serial number and a certificate of authenticity. We recommend purchasing exclusively through our official website or authorized global retailers to guarantee genuine luxury craftsmanship.
What are your shipping methods and delivery timelines?
We offer complimentary express shipping on all orders. Domestic deliveries typically arrive within 2-3 business days, while international shipments may take 5-7 business days depending on the destination and customs processing.
What is your return policy for online orders?
You may return your items within 14 days of receipt, provided they are in their original condition with all tags and security seals intact. Please note that personalized or final sale items are not eligible for return.
How do I care for my fur and shearling garments?
To preserve the longevity of your garment, we recommend professional cleaning by a fur specialist only. Store your piece in a cool, dry place using the provided breathable garment bag and avoid direct exposure to heat or intense sunlight.
Does Yves Salomon offer repair services?
Yes, we provide a dedicated after-sales service for repairs and maintenance. Please contact our customer service team with photos of your item and proof of purchase to receive a personalized assessment and quote.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. For select regions, we also offer flexible payment installments through Klarna or Affirm.